Keeler Customer Complaints & Feedback

1. Country Or Location *

2. Email address of the person raising the Repair RMA *

3. Full name of the person raising the Repair RMA *

4. Since this is a repair , which of the following are you considered to be ? *

Please select one of the following:

Distributor

Health Care Professional

Student

5. Your Organisation/ Company Name *

6.AddressLine1

7.AddressLine2

8.City

9.County / District

10.PostCode

11. Phone number (including country code) of the person raising the Repair RMA *

12.Please Select Product Range *

13.Select from product *

14.Product/ Part Number:

15.Serial Number (Located on device label)/Lot Number (Located on Packaging/ Shipping label): *

16. Number of Devices related to the repair RMA *

17.Purchase Order / Invoice Number

if known?

18.Date Of Purchase

19.Product Warranty *

In Warranty

Out of Warranty

Unknown

20.Did your product fail during use? *

Yes

21.Is the proof of purchase available ? *

i.e. images, pictures, x-rays, scans, videos or any other supporting documentation.

Yes

22. Please describe the issue you are experiencing with the product ?

23.Accessories included?

Yes

Important Shipping Instructions - Please Read Carefully
Keeler cannot be held responsible for equipment that is damaged or lost in shipping. Therefore, it is essential to follow these instructions diligently.
Failure to clean and decontaminate the device as instructed may result in additional charges.

Instructions:

Complete the Online Form: Please fill out the form on our website and click 'Submit Form'.
Print and Attach the Repair Returns Label: Print the repair returns label provided and affix it securely to the box.
Clean and/or Decontaminate the Device: Refer to your device's user manual for specific cleaning and/or decontamination instructions. Thoroughly clean the instrument using the recommended procedures and ensure all visible residues are removed.
Select a Reputable Carrier: Choose a shipping carrier that provides tracking information for the package. This will help you monitor the shipment's status.
Pack the Product Securely: Securely pack the device in a sealed packaging to prevent any contamination or damage during transit.
Ship the Product: Send the package to our repair facility using the printed repair returns label.

Please note that failure to comply with these instructions, particularly regarding cleaning and/or decontamination, may result in additional charges for cleaning and/or decontamination of the device at our facility. If you have any questions or need assistance, please contact our customer service team at tech@keeler.co.uk. Thank you for trusting Keeler with your instrument repair!

I have read the above shipping instructions

Repair request Keeler